Last Updated: June 15, 2026
Reservations cancelled at least 24 hours prior to the scheduled parking start time are eligible for a full refund of the reservation fee. Cancellations made less than 24 hours before the booking begins are non-refundable.
If you fail to arrive at the parking facility during your booked period (no-show), no refund will be issued. We do not provide partial refunds or credits for arriving late or leaving early.
Subscription plans (such as monthly commercial or municipal packages) are billed on a recurring cycle. You may cancel your subscription at any time; however, cancellations will take effect at the end of the current billing period, and no prorated refunds will be issued for remaining days.
In the rare event that a pre-booked parking space is unavailable upon arrival due to a technical error in our detection system, a full refund will be processed immediately. Please report such issues to our support team within 48 hours.
Approved refunds are credited back to the original method of payment (credit card, digital wallet, etc.) within 5 to 10 business days, depending on your financial institution's processing times.
To request a refund or raise a billing dispute, please reach out to our team at support@htsm.in with your booking ID and registration details.
